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Knowledge management: Evaluating strategies and processes used in higher education.


The promise of Knowledge Management (KM), coupled with ever-growing academic and intellectual resources, has led Higher Education Institutions (HEI) to explore strategies aimed at increasing knowledge-based activities with common organizational goals. The goal of this dissertation was to ascertain whether the KM process used in business and industry is applicable in the field of higher education.This study investigated the integration of KM initiatives into the organizational culture of HEIs by utilizing a case study method. The qualitative methods used in this study are designed to gain a deeper understanding of KM processes within HEIs.