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Applying Quality Management in Health Care

A Process for Improvement


Annotation Kelly (University of North Carolina) supplies healthcare managers with an approach to quality issues based on the application of systems thinking to healthcare organizations. She explores fundamental managerial and organizational issues related to healthcare quality, explains basics of performance excellence, and provides a set of tools for managing healthcare quality. Several system models are presented to demonstrate the relationships among variables within a system. Annotation (c)2003 Book News, Inc., Portland, OR (

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