Dealing with Difficult People
24 Lessons for Bringing Out the Best in Everyone
"THE MCGRAW-HILL PROFESSIONAL EDUCATION SERIES" These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers. Specific strategies for understanding the 10 types of problem people and influencing them to adopt positive behaviors.