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A socio-technical investigation of the determinants of knowledge management systems usage.


Knowledge is a powerful resource that enables organizations and employees to achieve faster learning and develop better decision-making processes. Knowledge management is a critical strategy for an organization to achieve a sustainable competitive advantage, and consequently succeed in today's knowledge-based economy. Knowledge management systems (KMS) are a class of information systems that manage, store and distribute knowledge. Knowledge is socially created and utilized; thus a socio-technical perspective is important for the deployment of KMS. The need for such socio-technical investigation has been stressed by several KMS and management researchers (Davenport and Prusak, 1998; O'Dell and Grayson, 1998; Alavi, 2000; Chauvel and Despres, 2002; Scholl et al., 2004). Limited empirical studies have focused on KMS usage (Kankanhalli and Tan, 2004). KMS involves two types of usage: knowledge utilization and contribution. There is a discrepancy between social and technical determinants of these types of KMS usage.