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Should they share or not? An investigation on the use of communication and knowledge sharing technology in a police organization.


Organizations are increasingly utilizing knowledge-sharing technologies to increase the amount of knowledge within their organization. While in most organizations, knowledge sharing is seen as a benefit, for law enforcement agencies it is viewed as a necessity. In order to protect against future terrorist attacks like September 11th, law enforcement agencies are trying to increase knowledge sharing across their current organizational boundaries. Given this massive undertaking, we have to wonder what are the potential unintended effects of this increase in knowledge sharing. This dissertation seeks to address this issue by understanding the relationships between individual and organizational factors, the use of knowledge sharing technology, and organizational outcomes.